Privacy Policy


Total Home Improvements

Our Registered Address is: Woodside, Ayres Lane, Newbury, RG209HG
Our Registered Company Number Registered in England 08320825
Our website address

We provide Building and home improvement services.


So we can deliver an effective service, at times we need to collect and use your personal data. This notice outlines the types of data we use, and how and why we will use it:

Purpose What we need Legal Basis for processing Data will be stored Data is kept for Data Source
To register you as a customer and to deliver our services and products to you NameAddressContact Details Performance of a contract Within our Accounts System  Six years after the end of the tax year in which your last invoice was issued Directly from you
To comply with our statutory obligations (2) NameAddressContact Details Legal Obligation With our Accounts System Six years from the end of the tax year to which it relates Directly from you

if you choose not to provide personal data where it is required for statutory purposes we may not be able to do business with you

Automated Processing

We do not carry out any automated processing to drive automated decisions.


You can read about how we use cookies on our cookies page.

Your rights

Whilst we are holding or processing your personal data, you have the following rights:

Right of access – you have the right to request a copy of the information that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be deleted.
Right to restriction of processing – where certain conditions apply you have a right to restrict the processing of your personal data.
Right of portability – you have the right to have the data we hold about you transferred to another organisation.
Right to judicial review: in the event that we refuse your request under rights of access, we will provide you with a reason as to why. If you are not satisfied with this you have the right to complain to the relevant supervisory authority (see Complaints)
You can exercise these rights at any time by contacting the appropriate individual under ‘Key Contacts’.


In most instances, we will not disclose your personal data to third parties without your consent. However, we have a third party agreement in placewith Xero (UK) Limited to run our accounts functions. Although Xero is based in third countries (countries sitting outside of the European Economic Area),  there are appropriate safeguards in place to protect your personal data:

Organisation Country Safeguard in Place
Xero (UK) Limited USA AICPA SOC Service Organization Control

Key Contacts

Our Data Protection Officer and our Data Protection Representative are responsible for helping ensure we treat your personal data appropriately.

Data Protection Representative (for general enquiries)

Matthew Scaplehorn, Managing Director
+44 (0)1635 33110
Data Protection Officer (for specific data enquiries)


If you feel you need to make a complaint about how we are processing your personal data, you can contact the Information Commissioner’s Office as the relevant supervisory authority. You can do so through the following means:

Website –
Helpline – 0303 123 1113
Email –
Post – Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Website Links

Please note that clicking on to links on our website may result in you transferring to another website. Visitors should review the other websites’ privacy policies, as we have no control over what happens to information that is submitted to or collected by these third parties.

Copyright Notice

All information incorporated within this website is © of Total Home Improvements 2018.

This website has been created for and on behalf of Total Home Improvements.

Unauthorised use of Total Home Improvements trademarks, trade names and logos is prohibited.